Refunds and Returns Policy for Clear Radiant Skin
Effective Date: 21st October 2024
Last Updated: 21st October 2024
At Clear Radiant Skin, we are committed to ensuring your satisfaction with our skincare products. If for any reason you are not completely happy with your purchase, please review our Refunds and Returns Policy below.
This policy explains the conditions under which you can return products, request refunds, and outlines the process for doing so. We aim to make this process as straightforward and fair as possible for both you and our business.
1. Eligibility for Returns
We accept returns of physical products purchased directly from Clear Radiant Skin if the following conditions are met:
- Products must be returned within 14 days of the date you received them.
- Products must be unopened, unused, and in their original packaging.
- You must have the receipt or proof of purchase.
Please note that for hygiene and safety reasons, we cannot accept returns of any opened or used products unless they are defective or damaged upon delivery.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at clearadiantskin@gmail.com with your order number, the product you wish to return, and the reason for the return.
- Approval: Once we receive your email, we will review your request. If your return is approved, we will provide you with the return shipping address and further instructions.
- Shipping: You are responsible for the cost of returning the item unless the product is defective, damaged upon arrival, or we made an error in processing your order. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
3. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect item shipped or product damaged on arrival), we will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind), the customer is responsible for paying the return shipping fees.
4. Condition of Returned Products
Returned products must be:
- Unused: The product must not have been used or tampered with in any way.
- Original Packaging: The product must be in its original, sealed packaging.
- Damage-Free: Products must not be damaged (unless damaged upon arrival).
Any products returned that do not meet these conditions will not be eligible for a refund, and we may send them back to you at your expense.
5. Refund Process
Once we receive your returned product and verify its condition, we will process your refund:
- Inspection: We will inspect the returned item within 3 business days of receiving it.
- Refund Approval: If the item is approved for a refund, we will notify you via email.
- Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal) used for the purchase. Please note that it may take 7–10 business days for the refund to appear in your account, depending on your payment provider.
6. Non-Refundable Items
The following items are non-refundable:
- Gift cards or promotional items
- Any items not purchased directly from ClearRadiantSkin.com
- Products that have been opened, used, or are not in their original condition
7. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
8. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us immediately at clearadiantskin@gmail.com with a description of the issue and photos of the damaged item.
- We will assess the situation and, if approved, send you a replacement or issue a full refund, including shipping costs.
9. Exceptions to Returns and Refunds
In some cases, we may not be able to accept a return or issue a refund. These exceptions include:
- Products that are customized or personalized to your specifications.
- Clearance or final sale items, which are non-refundable unless defective.
10. Customer Support Contact Information
If you have any questions about this Refunds and Returns Policy or need further assistance, please contact our customer support team:
Clear Radiant Skin
3100-30900 Moi University
Email: clearadiantskin@gmail.com
We are available to help resolve any issues or concerns you may have.
This Refunds and Returns Policy is designed to ensure a fair and transparent process for both our customers and our business. We are committed to providing excellent customer service and ensuring that your experience with Clear Radiant Skin is positive.
Thank you for choosing Clear Radiant Skin!